Cancellation, Returns, Refunds and Exchange Policy by MobiQ

Cancellation, Returns, Refunds and Exchange is the scheme provided by various sellers listed on 'MobiQ's' website available at or the mobile application under the brand name"MobiQ" (collectively "Platform"), in relation to specific products. Returns,
refund and exchange policy gives you an option to return, exchange items purchased on the Platform, for any reason within the specified return/exchange period. However, the return/exchange shall be eligible for products that are in good condition, as many be determined by MobiQ.

Order Cancellation:


The cancellation policy is the scheme provided on MobiQ’s website available at or the mobile application under the brand name “MobiQ” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”).  This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by MobiQ. 

Cancellation by the User

When can the User cancel an order?

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier. 

What are the reasons due to which the User may cancel the order?


 The User may cancel the order for the following reasons:

    a.If the order was placed for testing;
    b.If the User has placed multiple orders for the same Product;
    c.If the expected delivery date is not acceptable for the User;
    d.If the User wants to change the shipping or billing address;
    e.If the User changes their mind about placing the order;
    f.If the User wants to update or change the contract details or the payment mode;
    g.If the User wants to change the size or the colour of the Product;

    a.For any other reason.

    b.Cancellation by the supplier

    c.When can the supplier cancel an order which has been placed?

    d.The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.  

    e.What are the reasons due to which the supplier may cancel the order?

    f.The supplier may cancel the order for the following reasons

    g.If the ordered Product is not available with the supplier anymore;

    g.If the ordered Product is out of stock with the supplier; 

    h.If the supplier is unable to dispatch the order in time;

Cancellation by MobiQ:

When can MobiQ cancel an order which has been placed?

MobiQ can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.

What are the reasons due to which MobiQ may cancel the order?

MobiQ may cancel the order for the following reasons:

If the address to which the Product is to be delivered is not serviceable;

If the delivery of the Product has been unsuccessful and the Product has been returned to the seller;

If the Product has been lost during transit,

If the payment has made through online methods by the User and MobiQ did not get payment confirmation;

If the shipping address or billing address provided by the User is incomplete or incorrect;

If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;

If the order has been auto canceled by the system due to high risk of product returning back to the supplier
If the supplier does not meet Meesho’s policies of fair business practices;

If Meesho does not get user confirmation during delivery;

If the User chose cash on delivery and cash on delivery is not available for the Product ordered; o

If MobiQ is unable to fulfill the order due to other reasons; or 

If MobiQ wants to cancel for any reason which MobiQ may deem appropriate.


Return Policy:

What can I return?

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy.At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned.   All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform..

However, if you receive a damaged/defective/wrong product from any seller listed on  MobiQ Platform, you will still be allowed to exchange the product for reasons as provided description page. In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.

In circumstances where you return an extra or a different product, MobiQ will not be accountable for misplacement or replacement of such product and will not to be responsible for its delivery back to you.

What is the Wrong/Defect item return option?

The user will be eligible for return/refund of the product if the product received is defective, damaged, wrong or incomplete due to seller's fault or if the user has received the wrong product.

Products that cannot be returned:

        >The product that is in unsealed/opened/used condition.
        >The product that is damaged by user.

  •         >Product marked as not returnable.
  •         >Undergarments as this category is excluded from our general return policy due to hygiene reasons.

  • Cancellation Policy:

  •       >You can cancel an order by clicking on the Cancel link/button.
  •       >You will be able to cancel an order till the time it is dispatched from the seller. In case you are unable to cancel an order from the app or website, you can reject the order at doorstep.
  • Flipkart product returns process – your returns policy questions answered

  • How to return items?

  • You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:

  • (a)     If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section.
  • (b)    Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform.
  • (c)    After the ‘return request’ has been raised, Return ID will be generated by MobiQ.
  • (d)     Once a return request is raised, MobiQ shall analyse the request and accordingly process the request internally. All return / exchange claims shall be subject to MobiQ’s discretion.
  • (e)    Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
  • (f)        At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product .

  • (g)       Pl note that the product will be picked up from the same address where delivery was made. In case pickup is to be made from a different address, the same should be notified to MobiQ by mail to Such request may be accepted at MobiQ's sole discretion and subject to the new address being in serviceable area.
  • (h)      Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by MobiQ at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated.

  • How will I get my refund?

  • Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received.

  •     >in case of Cash on Delivery (COD) orders, customers can choose to get their refund on Return(s) through one of the below options. The refund shall be initiated within 5 days from the date of return pickup.
    • Refund credited to the Bank Account entered by the customer at the time of initiating the return request. In case of transaction failure due to invalid bank account details.

    • Refund credited to the Bank Account associated with the UPI ID entered by the customer at the time of initiating the return request.

Incase the payment is made by Credit/Debit Card, Net Banking or Third Party Wllet, you may get the refund within 7 to 15 working days. Kindly note that there may be delays as they are handled by Bank.

MobiQ reserves the right in its sole discretion to refuse Instant Refund for reasons including but not limited to: (i) any fraud or malpractice committed by the user and detected by MobiQ at any point of time, (ii) for any other reason that MobiQ may deem fit. 


Please note that all the customer claims and requests for return/refund shall be subject to satisfaction.

MobiQ reserves the right, at its sole discretion, to amend, change, modify, add or remove  any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

For any further queries regarding return, exchange or refund, please reach out to customer support at