The cancellation policy is the scheme provided on MobiQ's website available at www.mobiq.shop or the mobile application under the brand name “MobiQ” (collectively “Platform”) in relation to the products being sold on the Platform (“Products”). This cancellation policy (“Policy”) lays down the mechanism in which an order placed by the customer or the reseller (“User”) on the Platform can be canceled by the User or the supplier or by MobiQ.
Cancellation by the User:
When can the User cancel an order? What are the reasons due to which the User may cancel the order?
The User may cancel the order for the following reasons:
> If the order was placed for testing;
> If the User has placed multiple orders for the same Product;
> If the expected delivery date is not acceptable for the User;
> If the User wants to change the shipping or billing address;
> If the User changes their mind about placing the order;
> If the User wants to update or change the contract details or the payment mode;
Cancellation by the supplier:
When can the supplier cancel an order which has been placed?
The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.
What are the reasons due to which the supplier may cancel the order?
The supplier may cancel the order for the following reasons:
If the ordered Product is not available with the supplier anymore;
If the ordered Product is out of stock with the supplier; or
If the supplier is unable to dispatch the order in time;
Cancellation by Meesho:
When can Meesho cancel an order which has been placed?
Meesho can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.
What are the reasons due to which Meesho may cancel the order?
Meesho may cancel the order for the following reasons:
If the address to which the Product is to be delivered is not serviceable;
If the delivery of the Product has been unsuccessful and the Product has been returned to the seller;
If the Product has been lost during transit;
If the payment has made through online methods by the User and Meesho did not get payment confirmation;
If the shipping address or billing address provided by the User is incomplete or incorrect;
If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;
If the order has been auto canceled by the system due to high risk of product returning back to the supplier;
If the supplier does not meet Meesho’s policies of fair business practices;
If Meesho does not get user confirmation during delivery;
If the User chose cash on delivery and cash on delivery is not available for the Product ordered; o
If Meesho is unable to fulfill the order due to other reasons; or
If Meesho wants to cancel for any reason which Meesho may deem appropriate.
