General Returns Policy
- Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged,
- has missing parts or accessories, defective or different from their description on the product detail page on mobiq.shop.
- If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may
- facilitate scheduling a technician visit to your location. This visit is scheduled by placing an order with MobiQ through mobiq.shop Home Services.
- Subject to mobiq.shop Home Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
- If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the
- device prior to returning. MobiQ shall not be liable in any manner for any misuse or usage of such information.
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you,
- we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
- We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
- No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
- Products may be eligible for replacement only if the same seller has the exact same item in stock.
- If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
- Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have
- to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds.
- To know about the Return window for MobiQ Business orders, please visit here.
- In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, MobiQ reserves the right to warn
- and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.
Note: All product categories are non-returnable for International Customers for Export Orders.
Categories with associated return window and exceptions, if any:
Mobiles, Computers
Category | Return Policy |
Mobiles (new and Renewed) | 7 Days Replacement |
Mobile Accessories (new and Renewed) | 10 Days Replacement/Returnable |
Tablets (new and Renewed), Work Space and Gadget Accessories | 7 Days Replacement |
Laptops (new and Renewed), Printers | 7 Days Replacement |
Desktops, Monitors, Pen Drives, Hard Drives, Memory Cards, Internet Devices, Computer Accessories, Graphic Cards, CPU, Power Supplies, Motherboards, Cooling Devices, TV cards, Computing Components (new and certified refurbished) and Ink | 7 Days Replacement |
Office & Stationery Supplies (new and Renewed) | 7 Days Replacement |
Networking Devices (new and Renewed) | 7 Days Replacement only |
Software | Non Returnable |
TV, Appliances, Electronics
Category | Return Policy |
Televisions, Large Appliances (new and Renewed) like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave | 10 Days Replacement |
Digital Cameras, Camera Lenses, Camera Accessories, Security cameras, Speakers & Home Theaters, Headphones | 7 Days Replacement only |
Home Appliance
Category | Return Policy |
Home (new and Renewed) | 10 Days Returnable |
Wax candles, Wall stickers | Non Returnable |
Furniture | 10 Days Replacement |
Pet - Habitats & Supplies, Apparel & Leashes, Training & Behavior Aids, Toys, Aquarium Supplies such as Pumps, Filters and Lights | 30 Days Returnable |
Pet Food, Pet Shampoos and Conditioners, Pest Control, harnesses, aquarium supplies and Pet Grooming Aids | Non Returnable |
Home Improvement
Category
Return Policy
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.)
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc.
10 Days Replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Category | Return Policy |
All home improvement supplies (drilling machines & accessories), Mopping supplies, Ladders (step & telescopic), fasteners & hooks etc | 10 Days Returnable |
All Cleaning, Painting & Decor supplies (like mops/brooms, dustpans, paints, brushes, wallpapers, wall paintings etc.) | Non Returnable |
All Plumbing, Kitchen & Bath fixtures (like Taps, Faucets, Bath hardware, sinks etc.), Safety & Security systems (Safes, Home security systems, Door locks), Sweeping cloths & wipes, Hot water dispensers, Building materials, Dimmer & Lighting controls, cord & power management etc. | 10 Days Replacement only |
Kitchen
Category
Return Policy
Kitchen (new & Renewed)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.)
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Extended Warranty cards/vouchers/AMCs etc.
Non-returnable
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Category | Return Policy |
Kitchen (new & Renewed) | 10 Days Returnable |
All kitchen appliances (like Mixer grinders, Juicers, Blenders, Food Processors, Toasters, Induction, Rice Cookers, Oven toaster grills, etc.) and home appliances (like Fans, Coolers, Water Heaters, Irons, Air purifiers, Humidifiers, Vacuums, etc.) | 10 Days Replacement |
Extended Warranty cards/vouchers/AMCs etc. | Non-returnable |
Toys and Baby Products
Category
Return Policy
Toys (new and Renewed)
10 Day Replacement only
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
You can also return the product within 10 days of delivery for full refund. Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Category | Return Policy |
Toys (new and Renewed) | 10 Day Replacement only |
Baby: Bathing and Accessories including FMCG; Diapering (Pads, Covers, Nappy Liners, Wet Wipes); Feeding Bottles, Breastfeeding products, Teethers; Baby Personal Care; Baby Hair & Skin Care Products | Non Returnable |
Baby: Toys, Prams, Strollers, Carriers; Baby Utensils & Feeding Sets, Baby Apparel, Diaper Bags; Baby Furnitures, Nursery Decor | 10 Days Returnable |
Sports, Fitness, and Outdoors
Category
Return Policy
Sports, Fitness and Outdoors (new and Renewed)
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles
10 Days Replacement
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
All inner apparel, socks, gym supporters, guards, swimsuits
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Subscription packs, gym vouchers etc.
Non Returnable
This item is non-returnable due to consumable (e-vouchers/coupons) nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Garden & Outdoors
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Fertilizers, Seeds, Live Plants
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Category | Return Policy |
Sports, Fitness and Outdoors (new and Renewed) | 10 Days Returnable |
Aerobic Training Machines like Treadmills, Exercise Bikes, Home Gyms/ Multi Gyms, Activity Trackers, Ellipticals, Camping furniture, Bicycles | 10 Days Replacement |
All inner apparel, socks, gym supporters, guards, swimsuits | Non Returnable |
Subscription packs, gym vouchers etc. | Non Returnable |
Garden & Outdoors | 10 Days Returnable |
Fertilizers, Seeds, Live Plants | Non Returnable |
Beauty, Health, and Groceries
Category
Return Policy
Beauty
Non Returnable
This item is non-returnable due to hygiene and personal care nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Sports Nutrition (Whey Protein Powders and related Diet Supplements),
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Mobility and Disability Aids, Joint Supports, Wheelchairs etc.
10 Days Returnable
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 10 days of delivery for full refund.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc.
Personal Care: Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men's Shaving - Razors, Blades, Shaving Foams, Brushes etc.; Men's Beard Care - Beard Oil, Beard Serum etc.; Women's Hair Removal - Wax Strips, Creams, Razors etc)
Family Nutrition: (Infant Baby Food, Toddlers' and Kids' Health Drinks)
Vitamin and Mineral Supplements: (Core Letter Vitamins, Multi-Vitamins)
Contact Lenses and Related Products
Health Care Products: Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Medicines
Non Returnable
This item is non-returnable due to hygiene and consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
In the event your order is rejected, a refund will be issued per mobiq.shop Refund Policy.
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment
7 Days Returnable
This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Personal Care Appliances: Oral Care Products and Appliances
Non Returnable
This item is non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Grocery & Gourmet
Non Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
MobiQ Wholesale
Non Returnable
Wholesale orders are is non-returnable due to heavy packaging and delivery cost. Any products, damaged or unfair then individual can claim cashback by respective damaged product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund as applicable.
We may contact you to ascertain the damage or defect in the product prior to issuing refund. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund.
Category | Return Policy |
Beauty | Non Returnable |
Sports Nutrition (Whey Protein Powders and related Diet Supplements), | 10 Days Returnable |
Mobility and Disability Aids, Joint Supports, Wheelchairs etc. | 10 Days Returnable |
Household Supplies: Laundry Products (Detergents, Fabric Conditioners), Household Cleaners (Toilet Cleaners, Floor Cleaners, Hand washes, Tissues), Air Fresheners (Sprays, Gels) etc. | Non Returnable |
Medicines | Non Returnable |
Personal Care Appliances: Shavers, Trimmers, Hair Dryers, Straighteners; Skin care, Nail care, Medical equipment | 7 Days Returnable |
Personal Care Appliances: Oral Care Products and Appliances | Non Returnable |
Grocery & Gourmet | Non Returnable |
MobiQ Wholesale | Non Returnable |
Clothing and Accessories
Category
Return Policy
Clothing, shoes and Accessories
10 Day Free Returns & Exchange
This item is eligible for return within 10 days of delivery. You can exchange this item for a different size/color or return for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery
Non-Returnable
(Bras are returnable)
Items like lingerie/socks/inner-wear are non-returnable due to hygiene conditions. However, in the unlikely event of a damaged, defective or different item delivered to you, we will provide full refund or replacement if available. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Category | Return Policy |
Clothing, shoes and Accessories | 10 Day Free Returns & Exchange |
Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery | Non-Returnable |
Jewelry, Watches, and Eyewear
Category
Return Policy
Fashion /Imitation Jewelry, Silver jewelry, Precious Jewelry, Eyewear and Analog / Digital Watches (new and certified refurbished)
10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Smartwatches/ Activity Tracker (new and certified refurbished)
7 Days Replacement
In the unlikely event that you received a damaged or defective or a different from ordered product, you can avail free replacement of the product.
If you want to replace this item, please keep the item in its original condition with price tags intact, user manuals, warranty cards, original accessories and in the original manufacturer's box/packaging. Failure may make the item ineligible for replacement.
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi
Non-Returnable
Category | Return Policy |
Fashion /Imitation Jewelry, Silver jewelry, Precious Jewelry, Eyewear and Analog / Digital Watches (new and certified refurbished) | 10 Days Replacement/Refund |
Smartwatches/ Activity Tracker (new and certified refurbished) | 7 Days Replacement |
Gold Coins / Gold Vedhanis / Gold Chips / Gold Bars / Silver Coins / Silver Bars / Silver Chips / Silver Bullion / Rakhi | Non-Returnable |
Handbags and Luggage
Category
Return Policy
Backpacks
30 Days Replacement/Refund
This item is eligible for return within 30 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Handbags, Travel Luggage, Wallets & Travel Accessories
10 Days Replacement/Refund
This item is eligible for return within 10 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund.
Any luggage products with locks must be returned unlocked. Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Category | Return Policy |
Backpacks | 30 Days Replacement/Refund |
Handbags, Travel Luggage, Wallets & Travel Accessories | 10 Days Replacement/Refund |
Lead-acid Batteries
Category
Return Policy
Lead-acid Batteries
Non-Returnable
This item is non-returnable due to consumable nature of the product.
However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
Category | Return Policy |
Lead-acid Batteries | Non-Returnable |
Inspect and Buy
Category
Return Policy
Products with ‘Inspect & Buy’ label
2 Days Refund only
Category | Return Policy |
Products with ‘Inspect & Buy’ label | 2 Days Refund only |
Seller Fulfilled Items
Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
Category
Return Policy
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles
Sellers to be informed of the damage / defect within 10 days of delivery.
Return policies that are exclusively Seller Fulfilled are listed below. For all other categories, the return policies mentioned above apply.
Category | Return Policy |
Fine Art, Sports collectibles, Entertainment collectibles, Coin collectibles | Sellers to be informed of the damage / defect within 10 days of delivery. |
Customizable Products
Category
Return Policy
Customizable Products
Non-returnable
This item is non-returnable due to customized nature of the product.
However, in the unlikely event of damaged, defective item or product with wrong customization being delivered to you, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund.
You may request for refund under A-to-z Guarantee claims for these items. For information on how to request an A-to-z Guarantee refund, see Request an A-to-z Guarantee Refund.
Category | Return Policy |
Customizable Products | Non-returnable |